Tag Archives: Zendesk

Introducing the New Zendesk: Built for Better Customer Relationships

PRESS RELEASE: Zendesk launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move beyond customer service, Zendesk also introduced Zendesk Connect and Zendesk Explore, two new products that create a more personal connection between customers and organizations through customer intelligence and deeper analytics. Continue reading Introducing the New Zendesk: Built for Better Customer Relationships

Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos. Continue reading Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

When product and price just aren’t enough, customer service is the ultimate business weapon

Nick Peart, Director of Marketing EMEA, Zendesk… With organisations now heavily competing on both product and price, customer service has quickly positioned itself as a key brand differentiator. With just 10 per cent of start-ups likely to succeed[1], the relationship you have with customers, whether existing or potential, has never been more important. Continue reading When product and price just aren’t enough, customer service is the ultimate business weapon

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play