Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix. Continue reading Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One
PRESS RELEASE: Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
PRESS RELEASE: easyJet has created 37 new jobs at leading global customer experience and BPO company, Webhelp. There were 23 people working for Webhelp on the easyJet account on a temporary basis and the signing of a permanent contract not only secures those 23 people on a permanent basis but also allows the company to recruit a further 14 people. Continue reading easyJet creates 37 jobs at Webhelp’s Rothesay contact centre
PRESS RELEASE: Webhelp, has announced the appointment of Christine Scheffler as the group’s first chief human resources officer. Christine, who was formerly CHRO at arvato, has already taken on this newly created position at Webhelp and is based in the Paris HQ.
Olivier Duha, co-founder and shareholder of Webhelp, said: “Webhelp is growing on an international stage and at a very rapid pace. That is why we felt it was important to create a position that would look at organisational and people development opportunities across the group rather than on a country specific basis.