BLOG: Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses Continue reading Is simplicity the answer for great customer experience?
BLOG: By Helen Murray, Chief Customer Solutions Officer of Webhelp UK – Customer experience transformation is underpinned by considerable knowledge, careful, expert data analysis and – most importantly – getting to know your customer. It’s impossible for any B2C company to serve customers well if it doesn’t know who they are, or if its people have become so immersed in the corporate world that they have failed to consider the most basic needs of service users. Continue reading Transforming the customer experience – Companies that Have Transformed the Customer Experience
PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has given one lucky colleague a £9,000 voucher to spend on a new car. Lorna Lewis, from Falkirk, who works at the business’s Larbert site, claimed the top prize and can now purchase a new set of wheels courtesy of Arnold Clark. Continue reading Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work
BLOG: By Dave Pattman, customer solutions director at Webhelp UK Continue reading A new generation of outbound sales – Why cold calling ought to be shown the door, for good
BLOG: by Helen Murray, Chief Customer Solutions Officer, Webhelp UK Continue reading Webhelp UK: Customer Mapping And Understanding Your Customer Contacts