Tag Archives: Teleopti

Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti

BLOG: New Term – New Customers – Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders. Continue reading Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti

Teleopti releases a Schedule Gadget for Cisco Finesse™

PRESS RELEASE: Teleopti announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution, used by agents and managers across the world. Cisco Finesse allows contact center agents to work on a wide variety of applications with an intuitive, clear and customizable “cockpit” view. Continue reading Teleopti releases a Schedule Gadget for Cisco Finesse™

Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages

PRESS RELEASE: Teleopti announced that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a round-the-clock multilingual service to customers in 169 countries. Continue reading Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages