Tag Archives: Sabio

Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider

Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider

Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

PRESS RELEASE: BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

Logistics firm DX selects Sabio for telephony infrastructure

PRESS RELEASE: DX (Group) plc, the leading independent logistics and parcel distribution company operating across the UK and Ireland, has chosen customer contact technology specialist Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company. Continue reading Logistics firm DX selects Sabio for telephony infrastructure

Saga chooses Sabio to support its business-critical customer contact centres

PRESS RELEASE: Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet. In addition to providing 24x7x365 coverage for Saga’s existing Avaya technology estate – including the core Avaya Aura Communication Manager platform – Sabio’s Enhanced Support approach will feature its advanced Monitoring-as-a-Service offering to enable more proactive service management. Continue reading Saga chooses Sabio to support its business-critical customer contact centres