Tag Archives: Rant & Rave

Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Rant&Rave-GreyPRESS RELEASE: Orbit is the first ever housing association to use real-time customer feedback. The platform developed by customer engagement specialists, Rant & Rave, is the organisation’s principal method for listening to what customers are saying. Already used by the likes of Npower, Sky and EasyJet, Orbit is the first in the housing sector to use the innovative platform. Real-time feedback allows staff to respond to concerns raised by customers quicker and more efficiently than ever before. Continue reading Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Dunelm partners with Rant & Rave to capture real-time feedback from its customers

Rant&Rave-GreyPRESS RELEASE: Dunelm, the leading homewares retailer, has enlisted the help of Customer Engagement specialists, Rant & Rave, to capture real-time feedback from its customers. A combination of dedicated emails, till receipts and online order confirmations will be used to gather in the moment feedback at key touch points along the customer journey so that Dunelm can listen to and learn from the voice of its customers to ensure it understands what really matters to them. Continue reading Dunelm partners with Rant & Rave to capture real-time feedback from its customers

Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

Rant&Rave-GreyPRESS RELEASE: The North of England’s gas distributor, Northern Gas Networks (NGN), which delivers gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire announced it has partnered with customer engagement specialists Rant & Rave to capture real-time feedback from its customers in a bid to improve customer satisfaction. Continue reading Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

Rant and Rave working with Plusnet to uncover further customer feedback

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has announced it is working for Plusnet, the award winning broadband provider, to capture real-time feedback from customers. Collected through text message and email, Rant & Rave’s technology will present the results back to Plusnet so they can take immediate action. Continue reading Rant and Rave working with Plusnet to uncover further customer feedback