Tag Archives: Mattersight

More Than a Feeling: New Research Confirms the Impact of Emotion on Specific Customer Service Outcomes

PRESS RELEASE: Organizations looking for a way to better understand the relationship between their customers’ emotions and their business results will find a concrete starting point for their efforts — as well as a few surprises — in a new research report published today by Mattersight Corporation’s Personality Labs. Continue reading More Than a Feeling: New Research Confirms the Impact of Emotion on Specific Customer Service Outcomes

Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis

PRESS RELEASE: Mattersight Corporation and leading speech-to-text and voice analytics provider Voci Technologies announced a strategic partnership whereby Mattersight will license Voci’s V-Blaze™ transcription engine and call recording converters and Voci will license Mattersight’s Behavioral Analytics Cloud, in order to elevate the customer experience for both companies’ customers. Continue reading Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis

Mattersight Announces New Hires to Accelerate Growth

PRESS RELEASE: Mattersight Corporation announced that it has expanded the company’s leadership team with several key hires. Brian Study joins the company as Chief Customer Officer, Marcel Korst joins as VP of Product Marketing, Gregg Carman joins as SVP of Sales and Matt Heller joins as VP of Sales. With these new additions, Mattersight continues to prioritize investment in new logo acquisition, customer success and product delivery. Continue reading Mattersight Announces New Hires to Accelerate Growth

Mattersight Granted New Patent for Behavioral Analytics Solution

PRESS RELEASE: Mattersight Corporation, the pioneer in personality-based software applications announced that it has recently received a new patent related to its behavioral analytics solution, which leverages advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions, employee performance and business outcomes. Continue reading Mattersight Granted New Patent for Behavioral Analytics Solution