Tag Archives: LiveOps

Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

PRESS RELEASE: LiveOps Cloud announced that its next-generation platform, CxEngage, has been named a 2016 Communications Solutions Products of the Year. The TMC Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Continue reading LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

PRESS RELEASE: Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired LiveOps Cloud Platform, LLC, a leading provider of cloud-based contact center software and connectivity solutions, from LiveOps, Inc. Delivered through its best-in-class SaaS offering, the company’s comprehensive suite of customer engagement applications enable multichannel interactions, intelligent routing, real-time reporting and advanced recording functionality that help customer service organizations manage and optimize their customer interactions across voice, email, chat, social and mobile channels. Continue reading Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix

PRESS RELEASE: LiveOps, Inc. has once again been recognized by Ovum, a leading research firm, as a Market Leader in the multichannel cloud contact center industry. The Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16, evaluated Technology, Execution and Market Impact, with LiveOps earning especially high scores in Product Quality, Usability, Capabilities and Vendor Strategy. Continue reading LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix