Tag Archives: Jacada

Jacada Wins Omni Channel Provider of the Year Excellence Award

Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award

UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing

PRESS RELEASE: Jacada announced that the top university in the UK’s East Midlands, Derby University, has selected Jacada Ticket Guidance as a Zendesk-integrated solution to assist the organization’s Admissions and Marketing departments during student recruitment. Continue reading UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing

Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

PRESS RELEASE: Jacada announced that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center. The appliance manufacturing giant will implement Jacada Visual IVR in a manner that will enable consumers to schedule, reschedule, and cancel appliance delivery and installation with ease through a “no-app-needed” visual interface. Continue reading Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform

PRESS RELEASE: Jacada announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out. Continue reading Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform

Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client

PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client