Tag Archives: Interactive Intelligence

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage?. Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security. Continue reading Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance

PRESS RELEASE: PureCloud Engage℠ by Interactive Intelligence Group Inc. has achieved compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA). PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop the Amazon Web Services Cloud. Continue reading Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance

Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8

PRESS RELEASE: Interactive Intelligence Group has announced that its PureCloud Engage℠ and Communications as a Service (CaaS) solutions are available on G-Cloud 8, the latest G-Cloud Framework. Public sector organisations can now deploy PureCloud Engage and CaaS on a ‘pay-as-you-use’ basis via G-Cloud 8, providing flexibility whilst minimising costs. Continue reading Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8