Tag Archives: inContact

NICE Announces Closing of inContact Acquisition

PRESS RELEASE: NICE announced that the acquisition of inContact closed today. This game-changing deal brings together two market leaders in contact center applications and contact center cloud, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization (WFO) suite in the cloud. Continue reading NICE Announces Closing of inContact Acquisition

inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud

PRESS RELEASE: inContact announced the details of its third major release of Customer Interaction Cloud for 2016, version 16.3. Highlights include a modern new interface that unifies and simplifies contact center administration across omnichannel routing and workforce optimization, and adds advanced analytics to provide deep insights into customer experience and agent performance – creating a single, proven solution that is as reliable and scalable as it is cost-effective and flexible. Continue reading inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud

inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange

PRESS RELEASE: inContact announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Continue reading inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange

Industry Research from inContact Offers Valuable Customer Service Workplace Insights

PRESS RELEASE: inContact announced the findings from a July 2016 survey of customer service representatives (CSRs). The study, conducted online by Qualtrics on behalf of inContact, surveyed 500 customer service representatives in July 2016 and reveals that CSRs use phone-based support 86% of the time, despite the continual rise of non-voice channels. Continue reading Industry Research from inContact Offers Valuable Customer Service Workplace Insights

eCommerce Retailer Migrates 1,000 Contact Center Agents to the inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced a growing eCommerce retailer is migrating 1,000 contact center agents to the inContact Customer Interaction Cloud. The company is comprised of 15 different brands which heightens the need to consolidate several disparate systems and explore alternative ways to reduce costs. The transition to inContact allows the company to meet their fluctuating seasonal needs with scalable cloud solutions and broaden their operational visibility through effective reporting. Continue reading eCommerce Retailer Migrates 1,000 Contact Center Agents to the inContact Customer Interaction Cloud