Tag Archives: Genesys

Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

VHTPRESS RELEASE: Virtual Hold Technology (VHT) has announced the extension of its relationship with Genesys– a relationship designed to allow Genesys contact center platform customers to more easily leverage VHT omnichannel callback features. Continue reading Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

Genesys Named a Leader in Contact Centre Interaction Management by Independent Research Firm

PRESS RELEASE: Genesys® announced at the opening day of its annual Genesys G-Force 2016 user event that it has been recognised as a “Leader” in two new reports from Forrester Research. Genesys was among the companies that Forrester invited to participate in two new independent research reports that evaluated the most significant software vendors in contact centre interaction management. Continue reading Genesys Named a Leader in Contact Centre Interaction Management by Independent Research Firm

Pindrop Partners with Genesys to End Phone Fraud

PRESS RELEASE: Pindrop, the pioneer in call centre fraud prevention and authentication, announced a reseller agreement with Genesys. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Detection System with the Genesys Customer Experience Platform to prevent fraudulent phone calls in to contact centres while also preventing potential financial loss and agent productivity. Continue reading Pindrop Partners with Genesys to End Phone Fraud

Genesys Launches Omnichannel Customer Service Benchmarking Tool

PRESS RELEASE: Genesys announced the availability of a new digital omnichannel customer service benchmarking tool. Licensed from Forrester Research, the digital online assessment tool consisting of a short quiz with nine questions helps companies assess the state of their omnichannel customer service readiness and provides prescriptive guidance on next steps. Continue reading Genesys Launches Omnichannel Customer Service Benchmarking Tool