Tag Archives: Genesys

Genesys Customer Experience Platform Embraces the Future with G-NINE

PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE

Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

PRESS RELEASE: Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.” Continue reading Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

VHTPRESS RELEASE: Virtual Hold Technology (VHT) has announced the extension of its relationship with Genesys– a relationship designed to allow Genesys contact center platform customers to more easily leverage VHT omnichannel callback features. Continue reading Virtual Hold Technology Expands Breadth of Omnichannel Callback through Extended Relationship with Genesys

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company