Tag Archives: Eptica

Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica, the leading European technology company specializing in intelligent platforms for digital customer experience, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 8, 2017. This marks the fourth consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

UK insurers beat US for digital customer experience

PRESS RELEASE: Despite the growth of digital channels, US insurers seem to be stuck in an analogue world, unable to respond accurately, quickly or consistently to customer queries asked via the web, email, Twitter, Facebook or chat, according to new research from multichannel customer engagement software provider Eptica. Continue reading UK insurers beat US for digital customer experience

Eptica positioned among 14 customer relationship solutions providers by Gartner

PRESS RELEASE: Eptica, provider of collaborative digital customer engagement platforms, announced that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 4, 2016. This marks the third consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica positioned among 14 customer relationship solutions providers by Gartner

Email beats web and social media for insurance customer service, new Eptica research finds

PRESS RELEASE: Insurers can answer under half (45%) of routine questions asked online, severely impacting the digital customer experience they deliver. However, 80% provide accurate responses to questions sent via email, according to new Eptica research. While email led the way, insurers are struggling to cope with the volume of questions received on social media – while 100% were on Twitter, only half responded successfully to a tweeted query. Continue reading Email beats web and social media for insurance customer service, new Eptica research finds

Eptica unveils new strategy and branding, focused on enabling meaningful conversations between organisations and individuals

PRESS RELEASE: As it celebrates its 15th anniversary global multichannel customer interaction software company Eptica today launched its new strategy, positioning and branding. Building on its heritage, this coincides with major expansion at the company, including the opening of its new, larger Paris headquarters and its new US office in Boston, Mass.. Continue reading Eptica unveils new strategy and branding, focused on enabling meaningful conversations between organisations and individuals