Tag Archives: Enghouse Interactive

“Weathering the Storm” – How Customer Communications Can Cope in a Crisis

EnghouseGuest Comments from Jeremy Payne, International VP Marketing – Enghouse Interactive… Once again weather is making the headlines – and the forecasts make grim reading. Freezing winds, thunder snow, dangerous black ice, are all apparently in the offing.  Continue reading “Weathering the Storm” – How Customer Communications Can Cope in a Crisis

TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

EnghousePRESS RELEASE: Enghouse Interactive announced the availability of TELUS which details how they better service business customers with Contact Center: Service Provider (CCSP). Serving businesses of all sizes regionally and nationally, TELUS, one of Canada’s largest and fastest-growing service providers, maintains a keen awareness of marketplace needs. Continue reading TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

Datametrix Selects Enghouse Interactive for Contact Center as a Service

PRESS RELEASE: Enghouse Interactive announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new contact center as-a-service (CCaaS) offering. Continue reading Datametrix Selects Enghouse Interactive for Contact Center as a Service

Sify Selects Enghouse Interactive’s CCSP 7.2 for its Cloud Contact Centre Service

PRESS RELEASE: Enghouse Interactive announced that Sify Technologies, a leading Indian information and communications technology (ICT) solutions provider, has selected Contact Center Service Provider 7.2 (CCSP 7.2) as the new platform for the next generation of its contact center as-a-service (CCaaS) offering. CCSP is a multi-tenant cloud contact center solution designed specifically for service providers, carriers and operators. Continue reading Sify Selects Enghouse Interactive’s CCSP 7.2 for its Cloud Contact Centre Service

“Taking Control of your Telephone Usage” – a Business Guide to Call Accounting

BLOG: by Trevor Davis, head of product management, call accounting, Enghouse Interactive

The term, call accounting (or call logging) system is commonly applied to a telecoms hardware or software application that captures, records and costs telephone usage events. Continue reading “Taking Control of your Telephone Usage” – a Business Guide to Call Accounting