Tag Archives: Echo Managed Services

Water market opening boosts growth for Echo

PRESS RELEASE: The opening of the retail water market next April – which sets to increase competition in the industry by allowing businesses to select their water supplier for the first time – is boosting growth for outsourcer Echo Managed Services, as it expands its employee base by nearly 40 staff to support increased client demand in this area. Continue reading Water market opening boosts growth for Echo

Social media first choice for 1 in 5 consumers when seeking answers in complicated situations

PRESS RELEASE: An increasing number of consumers are turning to social media first to voice complaints, have complicated situations resolved, and even in the case of a crisis, according to new research. A survey of 1,000 UK adults by customer contact outsourcer Echo Managed Services has revealed that almost 1 in 5 people (18%) use social media as first preference to voice a complaint, over other contact channels including phone, face to face, email and web chat. Continue reading Social media first choice for 1 in 5 consumers when seeking answers in complicated situations

Echo Managed Services’ work with Financial Times recognised with esteemed customer service award shortlisting

PRESS RELEASE: Specialist multi-channel customer contact outsourcer, Echo Managed Services, has been recognised for its ongoing work with the Financial Times after being named a finalist in the Institute of Customer Service’s prestigious ‘UK Customer Satisfaction Awards’, 2016. Continue reading Echo Managed Services’ work with Financial Times recognised with esteemed customer service award shortlisting

Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign

PRESS RELEASE: Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support a newly launched, high-profile public information campaign on carbon monoxide (CO) poisoning. Continue reading Echo chosen to manage customer contact centre for national carbon monoxide poisoning campaign