Tag Archives: customer experience

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

PRESS RELEASE: Verint® announced that QVC Japan Ltd., a leading Japanese television shopping channel company, is leveraging Verint Workforce Optimization™ in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics™, which continues to play an important role in its focus on customer engagement. Continue reading QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

Whitestar Chooses Altitude Software to Optimize Customer Experience

PRESS RELEASE: Altitude Software announced that Whitestar Asset Solutions, a leading independent loan servicing and advisory platform in Portugal, is implementing its solutions to optimize customer interactions within its integrated asset management solutions to investors and originators. Continue reading Whitestar Chooses Altitude Software to Optimize Customer Experience

NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience

PRESS RELEASE: NewVoiceMedia announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies. This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world. Continue reading NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience