Tag Archives: Confirmit

Confirmit and Sytel signal continued evolution of CATI

PRESS RELEASE: Confirmit and Sytel, a global provider of IP contact centre solutions, have partnered to deliver a series of new Computer Assisted Telephone Interviewing (CATI) features targeting the changing needs of Market Researchers using this core data collection method. Continue reading Confirmit and Sytel signal continued evolution of CATI

Confirmit Accelerates Momentum with Record Revenue in 2015

PRESS RELEASE: Confirmit announced that 2015 was its strongest year to date, marking its 10th consecutive year of profitability. As the company approaches its 20th anniversary, Confirmit achieved record revenue, continued to operate with no debt, and finished the year with 25 per cent Q4 growth in new customer revenue over Q4 2014. Continue reading Confirmit Accelerates Momentum with Record Revenue in 2015

Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers

PRESS RELEASE: Can a Voice of the Customer (VoC) programme improve a retailer’s overall customer experience strategy and impact its bottom line? A recent study says yes. The Total Economic Impact (TEI) of Confirmit for Retail Organisations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research, provides a framework of the cost, benefit, flexibility and risk factors retailers should review when considering implementing a Confirmit VoC solution.   Continue reading Recent Study Finds Confirmit Voice of the Customer Solution Can Deliver 365 percent Return on Investment to Retailers