Tag Archives: cloud

Elitetele.com provide cloud-based unified communications for Aldermore Bank

PRESS RELEASE: Aldermore bank have become one of Europe’s leading alternative banks and technology has played a crucial role in the businesses growth and success. Elite have been working with Aldermore bank for over 5 years and we were recently featured in the European Business Review magazine which celebrated Aldermore’s customer centric technology strategy. Continue reading Elitetele.com provide cloud-based unified communications for Aldermore Bank

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

PRESS RELEASE: Enghouse Interactive unveiled a new Attendant Console for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365. Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Continue reading Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

PRESS RELEASE: Avaya and BT Wholesale launched Avaya Cloud Solutions, the UK’s first cloud-based utility communication service. The new cloud-based services, available through BT Wholesale channel partners, enables organisations to access Avaya Customer and Team Engagement Solutions delivered over BT Wholesale’s high speed, high-quality Ethernet network via a pay-as-you-go model. Avaya Cloud Solutions are based on the company’s market-leading Avaya Aura® Contact Centre and Unified Communications capabilities. Continue reading Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

University of Melbourne leads the way with Amcom Cloud Collaboration

PRESS RELEASE: Amcom announced that the University of Melbourne has signed a significant contract to deploy Amcom Cloud Collaboration (ACC) across its entire university community. The University of Melbourne is one of Australia’s premier universities and a leading member of AARNet. This is the first major ACC deployment since the landmark partnering agreement between Amcom and AARNet was announced on 1 May 2014. Continue reading University of Melbourne leads the way with Amcom Cloud Collaboration

Five reasons to host your contact centre in the cloud

NVM logo jpgBLOG: Your contact centre is at the heart of your business – after all, no contact, no customers. Yet setting up and running contact centres is expensive and demanding, and many companies do not use the systems they have in the most efficient way. Challenges can include speed of initial deployment, supporting flexible working and ensuring continuous operations. However, with cloud computing, there’s a better alternative. NewVoiceMedia highlights five key benefits of moving your contact centre to the cloud: Continue reading Five reasons to host your contact centre in the cloud