Tag Archives: CallMiner

CallMiner Launches First Customer Engagement Analytics App Exchange

PRESS RELEASE: CallMiner announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From Eureka Xchange users can extend CallMiner Eureka with expertly crafted “categories,” search queries for automatically tagging customer interaction events relevant to their operations. These categories can be used immediately or modified to suit customer needs for rapid business insight. Continue reading CallMiner Launches First Customer Engagement Analytics App Exchange

CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

PRESS RELEASE: CallMiner and Five9 announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development. Continue reading CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

PRESS RELEASE: CallMiner® announced that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognised for their ability to use speech analytics to improve the customer experience, agent productivity, and the bottom line. Continue reading CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

PRESS RELEASE: Ultracomms and CallMiner announced a new partnership to provide contact centres across the UK with advanced cloud-based Interaction Analytics solutions. Under the partnership, Ultracomms customers will now have access to a uniquely powerful integrated cloud contact centre solution that simultaneously enhances compliance and supports agent productivity and performance improvements. Continue reading Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

PRESS RELEASE: CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. Continue reading CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award