Tag Archives: Avaya

Avaya Join Forces With Government to Drive Digital Transformation in India

PRESS RELEASE: Avaya announced successful completion of ‘Dial100′ project with the state government of Uttar Pradesh, India’s most populous state. One of the largest and most ambitious projects ever undertaken by the Uttar Pradesh police force, the Dial 100 project is designed to provide integrated emergency services across the entire state on a 24×7 basis. Continue reading Avaya Join Forces With Government to Drive Digital Transformation in India

G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence

PRESS RELEASE: G3 Comms are proud to announce Avaya has awarded them Diamond accreditation as part of their newly launched channel programme Avaya Edge℠. The company has also been honoured a Partner in Customer Excellence and is currently the only Diamond partner in the UK with this accolade. G3 Comms is one of the few channel partners in the UK to have been awarded the prestigious Diamond accreditation for delivering complex multi-vendor projects around the world. Continue reading G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence

Siam Cement Group Meets Changing Customer Demands with Omni-channel Contact Center Technology from Avaya

PRESS RELEASE: Siam Cement Group (SCG), the largest cement company in Thailand and Southeast Asia, has expanded its contact center capabilities with Avaya’s customer engagement solutions. SCG has implemented Avaya Aura® Call Center Elite Multichannel, Avaya Aura® Experience Portal and Avaya Call Management System solutions to deliver the first fully integrated data service and consulting center of its kind in Thailand. Continue reading Siam Cement Group Meets Changing Customer Demands with Omni-channel Contact Center Technology from Avaya

New Avaya Partner Programme Gives Resellers the “Edge” to Succeed

PRESS RELEASE: Avaya announced a new streamlined channel programme that better equips partners to thrive in a software and services industry and provides greater rewards for demonstrating customer centricity by delivering exceptional value. This new programme—Avaya EdgeSM— will help drive mutual profitability and help ensure partners possess the expertise required to provide the transformative solutions customers need in the digital marketplace. Continue reading New Avaya Partner Programme Gives Resellers the “Edge” to Succeed

dnata Selects Avaya to Drive Digital Transformation in Customer Experience

PRESS RELEASE: dnata, one of the world’s largest air services providers and a member of Emirates Group, announced it has selected Avaya as a strategic technology partner to power its customer service digital transformation strategy. In the UK, dnata is the parent company of prestigious travel brands including Travel Republic and Hogg Robinson. Continue reading dnata Selects Avaya to Drive Digital Transformation in Customer Experience