Tag Archives: Aspect Software

Aspect Software appoints at senior leadership level to drive growth of digital identity division

PRESS RELEASE: Aspect Software has announced the appointment of Maxine Allard to the role of Senior Director, Digital Identity, EA. As part of an expansion of the company’s digital identity division, Maxine’s appointment comes ahead of an aggressive strategy to drive sales of Aspect Verify, focusing initially on the UK and Africa. Continue reading Aspect Software appoints at senior leadership level to drive growth of digital identity division

Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

BLOG: This week, Twitter has introduced two new features, Welcome Messages and Quick Reply, to its Directing Messaging (DM) service. Tobias Goebel, a customer engagement expert from Aspect Software, suggests that the social network is clearly showing its intentions to become the go-to customer service outlet for big brands… Continue reading Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

Contact centre professionals missing key cloud opportunities, suggests new research

PRESS RELEASE: New research* conducted by Aspect Software has found that while the majority of contact centres are using cloud to some extent, adoption for many is relatively superficial. According to Aspect, while the data shows the industry going in the right direction, the truly transformative benefits of the delivery model for customer engagement and agent productivity will only be unlocked when contact centres migrate more of their operations to the cloud. Continue reading Contact centre professionals missing key cloud opportunities, suggests new research

Banks must master security basics or play catch-up with mobile banking fraud, says Aspect Software

PRESS RELEASE: Aspect Software has warned banks that are failing to meet the basic requirements of online banking authentication must demonstrate a commitment to investing in, and developing, their security across all channels in order to avoid playing catch up to increasingly sophisticated fraudsters. Its comments follow this week’s alarming Which? report and super-complaint, which found that more than half of the UK’s big banks are failing to use at least two factor authentication when customers log into online banking. Continue reading Banks must master security basics or play catch-up with mobile banking fraud, says Aspect Software

Feedback from customers is the ultimate tool for improving the contact centre experience, says Aspect Software

PRESS RELEASE: The customer contact industry must seek regular feedback from customers to drive improvements in their operations, according to customer engagement specialist Aspect Software. With contact centre queues here to stay, operators should listen to their customers to find ways to make the experience of waiting for your call to be answered as pleasant as possible. Continue reading Feedback from customers is the ultimate tool for improving the contact centre experience, says Aspect Software