EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres

PRESS RELEASE: In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate. The EvaluAgent Workforce Engagement Management (WEM) platform is the culmination of years of research and development by industry experts; all committed to providing the contact centre workforce with the tools they need to deliver a first-class customer experience (CX). Continue reading EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres

Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services

PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition. Continue reading Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services

CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

PRESS RELEASE: CafeX Communications® announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. Watch this video to see how to get started. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. Continue reading CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365