PACE Honors Noble Systems for Contributions in Customer Engagement

PRESS RELEASE: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has received the Professional Association for Customer Engagement’s (PACE) 2017 CECP Vanguard Award, 2017 Vendor of Excellence Award, and 2017 Chairman’s Award. The awards, presented earlier this month at PACE’s 2017 Annual Convention and Expo, recognize Noble as a leader in the contact center technology market. Continue reading PACE Honors Noble Systems for Contributions in Customer Engagement

Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

PRESS RELEASE: Creating a new position on its leadership team to demonstrate its commitment to security and compliance, Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that it has hired Stuart Clark as the company’s Chief Information Security Officer (CISO). Continue reading Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

inContact Unveils Newest Release of inContact Agent

PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent

Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio

PRESS RELEASE: Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Continue reading Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio