US brands raise the bar on customer experience, whilst the UK lags further behind

UK brands continue to lag significantly behind their US counterparts on customer experience, according to new research by KPMG Nunwood. The firm’s Customer Experience Excellence Centre (CEEC) revealed that a customer in the US is 15 times more likely to have a great customer experience than a customer in the UK. Continue reading US brands raise the bar on customer experience, whilst the UK lags further behind

Redwood Technologies Group GmbH Established in Germany

PRESS RELEASE: The Redwood Technologies Group continues its global expansion with the restructuring of its German operations and establishment of Redwood Technologies GmbH in Germany, moving the Group’s regional German office from Düsseldorf to Munich and installing Wolfgang Hellmanzik as Country Manager. Continue reading Redwood Technologies Group GmbH Established in Germany

Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com

PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com

Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance

PRESS RELEASE: Noetica – the call centre technology company announced that one of the world’s largest outsourcers has gone live with its SNoDrop™ technology. As a result, the UK-based organisation has achieved a zero-abandoned call rate and full compliance with new Ofcom rules regarding the ‘Persistent misuse of an electronic communications network or service’. Continue reading Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance