ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth

ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today announced a $6 million round of financing. This investment will be used to power its continued growth and expansion into the Middle East and Asia. Customer experience programs were implemented in over 30 countries using ResponseTek’s Listening Platform™, resulting in double-digit improvements in customer satisfaction, significant and sustained reduction in customer churn and material increases in customer conversion and sales.  Continue reading ResponseTek Receives $6 Million in Funding, Positioning Company for Continued Growth

Ventana Research Names Kronos the Top “Hot” Workforce Management Vendor

Kronos Incorporated today announced that Ventana Research named Kronos the top “Hot” vendor in workforce management in its Value Index for Workforce Management. In addition, the latest version of the Kronos Workforce Central® suite of workforce management applications ranked the top product in Ventana Research’s Value Index. Continue reading Ventana Research Names Kronos the Top “Hot” Workforce Management Vendor

ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its Recording and WFO (Workforce Optimization) Suite neo at the 22nd Annual Convergence India Expo at Pragati Maidan in New Delhi on January 21-23, 2014, at booth B-138.  Continue reading ASC to Demonstrate Versatile Recording and WFO Suite neo at Convergence India Expo

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement, Sitel Newcastle has achieved Silver level of the North East Better Health Awards in conjunction with the local NHS team and ratified by the Northern TUC.  Continue reading Sitel Newcastle achieves Silver Level North East Better health at Work Award