Sinclair Voicenet expands sales operation with new senior appointment

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he will be responsible for developing and managing relationships with new and existing customers operating in a wide range of market sectors including local government, public safety and enterprise contact centres. Continue reading Sinclair Voicenet expands sales operation with new senior appointment

NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

PRESS RELEASE: NICE Systems announced that it has once again been recognized as the contact centre workforce management (WFM) market leader by DMG Consulting LLC. In the 2014 Contact Center Workforce Management Report, NICE is noted as having the largest market share based on number of seats. This is the seventh consecutive year that NICE has been the market share leader based on DMG’s report. Continue reading NICE is Once Again the Leader in Workforce Management according to Analyst Firm DMG Consulting

Enghouse Interactive enhances Outbound Dialer Solution

EnghousePRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call centre solutions, has added to its portfolio Cloud and premise based outbound dialing and messaging solutions. In recent years there have been significant increases in the use of automated outbound communication technology. Many industries use this technology to execute critical, high-volume business processes, while delivering a great customer experience in areas such as payment and appointment reminders, surveys, emergency alerts, debt collections, fraud notifications and political campaigns. Continue reading Enghouse Interactive enhances Outbound Dialer Solution