Sitel Appoints Bert Quintana Chairman of the Board

Sitel, a leading global customer care provider announced that Bert Quintana has been appointed to its Board of Directors and named Chairman of the Board. Mr. Quintana will also continue in his current capacity as President and Chief Executive Officer. Mr. Quintana succeeds Seth Mersky who will continue to serve on Sitel’s Board of Directors. Continue reading Sitel Appoints Bert Quintana Chairman of the Board

ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

ChatBee Live Chat Outsourcing Service are pleased to introduce the innovative SaaS (Software as a Service) conversion rate challenge. The importance of conversion rates for SaaS businesses cannot be neglected and ChatBee can help in increasing them significantly. Continue reading ChatBee Live Chat Service Helps SaaS Businesses Increase Their Conversion Rate

Nuance’s Nina Wins Big at the Stevie® Awards

Nuance Communications, Inc. announced that Nina, the intelligent virtual assistant that delivers personalized customer service, has received top honors in three categories at the eighth annual Stevie® Awards for its role in transforming the customer experience. Nuance was selected as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Nina Wins Big at the Stevie® Awards

Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence

Nuance Communications, Inc. announced that Nuance has been awarded a Gold Stevie® Award for Innovation in Customer Service for the voice biometrics solution deployed in the client service centre by Barclays Wealth and Investment Management. Nuance was chosen as a winner from more than 1,500 companies nominated. Continue reading Nuance’s Voice Biometrics Partnership with Barclays Recognized for Innovation and Excellence