SAS® Customer Intelligence addresses digital business challenges

PRESS RELEASE: The latest version of SAS® Customer Intelligence will help businesses connect data, analytics, and data visualization to become more digitally adept. The new solution brings together digital data from more sources faster than ever before. Quick and easy access to all digital data – social, mobile or e-commerce – leads to quicker decisions for customer engagement and digital operations. SAS Customer Intelligence provides marketers with answers in minutes or seconds and displays reports with graphical clarity using visual analytics reporting capabilities.  Continue reading SAS® Customer Intelligence addresses digital business challenges

Adobe and SAP team Up to deliver Insight-Driven Marketing for Enterprise Customers

PRESS RELEASE: SAP AG and Adobe announced a global reseller agreement targeted at digital marketing and omni-channel commerce for enterprise customers. As part of the global partnership, SAP plans to resell Adobe Marketing Cloud with the SAP HANA® platform and the hybris Commerce Suite. Adobe and SAP will both invest marketing, sales and development resources in the partnership. The combination of digital marketing and commerce solutions from SAP and Adobe will be designed to help enable businesses to analyze data across marketing channels and customer touch points, deliver more relevant, contextual customer experiences and ultimately to move one step closer to real-time customer engagement and drive better business results.  Continue reading Adobe and SAP team Up to deliver Insight-Driven Marketing for Enterprise Customers

Conectys expands global footprint with new facility in the Philippines

PRESS RELEASE: Conectys, the recognised leader in multilingual and multicultural outsourcing services, today announced that is has opened its third delivery site. The new facility, based in the Philippines, provides a further 350 operational seats and offers additional capacity on demand for large-scale projects. Based in Davao, the new hub builds upon Conectys’ 24/7 international outsourcing services and delivers accent-free English for the North American market as well as Asian languages including Mandarin Chinese, Japanese, Korean, Filipino Tagalog and Indonesian. This further extends Conectys’ multilingual and multicultural offering to more than 35 global languages.  Continue reading Conectys expands global footprint with new facility in the Philippines

Sitel announces a new modern brand as part of a comprehensive Global brand re-launch

PRESS RELEASE: Sitel UK today announces a new modern brand as part of a comprehensive global brand re-launch. The company’s campaigns, advertising materials and website now focus on its “people first” culture, presenting customers in different everyday situations alongside Sitel employees who are at the very heart of customer service.  Continue reading Sitel announces a new modern brand as part of a comprehensive Global brand re-launch