Category Archives: Who’s Buying What?

Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya

PRESS RELEASE: Comprehensive Pain Specialists (CPS) makes it their mission to help patients find relief from all types of pain. To alleviate a major sore point responsible for significant dysfunction in its communications and patient service operations, the only answer was a complete replacement with an Avaya Enterprise Cloud: xCaaS solution. Continue reading Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya

Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

PRESS RELEASE: BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance

PRESS RELEASE: Noetica – the call centre technology company announced that one of the world’s largest outsourcers has gone live with its SNoDrop™ technology. As a result, the UK-based organisation has achieved a zero-abandoned call rate and full compliance with new Ofcom rules regarding the ‘Persistent misuse of an electronic communications network or service’. Continue reading Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance

Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

PRESS RELEASE: Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

Pacers Sports & Entertainment Drafts Mitel for High-Performance Communications and Collaboration

PRESS RELEASE: Mitel® is helping Pacers Sports & Entertainment, the organization behind the Indiana Pacers, Indiana Fever, Fort Wayne Mad Ants and Bankers Life Fieldhouse, stay ahead of the game with a high-performance communications platform that improves staff connectivity and customer service. Continue reading Pacers Sports & Entertainment Drafts Mitel for High-Performance Communications and Collaboration