Category Archives: Who’s Buying What?

Portsmouth City Council Extends Call Recording To More Departments

Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Continue reading Portsmouth City Council Extends Call Recording To More Departments

Alaska National Insurance Company Implements Cincom’s Customer Communications Software

Cincom Systems, a worldwide software provider, announced that Alaska National Insurance Company, a leading insurer offering a comprehensive spectrum of commercial lines insurance coverage, has successfully implemented Cincom Eloquence® as its new customer communications solution. Continue reading Alaska National Insurance Company Implements Cincom’s Customer Communications Software

The NHST Media Group Enables Real-time Global Collaboration with Fuze

Fuze, the leading cloud-based communications solution provider for the modern global enterprise, has been selected by The NHST Media Group, Norway’s leading business publisher, to deliver an organization-wide communications platform as part of its new digital transformation strategy. Fuze will power voice and collaboration for the news provider’s team of journalists and employees working across eight global offices. Continue reading The NHST Media Group Enables Real-time Global Collaboration with Fuze

KPN and Content Guru Enter into New Deal with Sanoma

Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma

Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company

Fusion, a leading provider of cloud services, has secured a three-year, $350,000 cloud communications solution contract with an international self-storage company. The new customer, one of the largest providers of renewable energy within the self-storage industry operates 195 self-storage facilities with more than 15 million square feet of storage space in the United States, Canada and United Kingdom. Continue reading Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company