Category Archives: Who’s Buying What?

Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics

PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics

Eckoh wins its largest ever US Secure Payments Contract worth $3.7m

PRESS RELEASE: Eckoh announces that it has won a new $3.7m five-year contract to provide secure payment services to a large US telecommunications provider. The solution, which will be deployed in financial year FY18, uses Eckoh’s patented tokenisation technology to secure card payments being made through the organisation’s contact centre facilities. Continue reading Eckoh wins its largest ever US Secure Payments Contract worth $3.7m

Aspect helps Sysnet Global Solutions to deliver omni-channel customer service

PRESS RELEASE: Aspect Software has helped Sysnet Global Solution (Sysnet) to successfully scale its customer engagement centre services by delivering a complete omni-channel solution. By ensuring a seamless journey through the customer engagement centre, Aspect’s technology has boosted the capabilities of Sysnet’s 240 agents in all areas, enabling the company to improve the user experience and overall customer satisfaction. Continue reading Aspect helps Sysnet Global Solutions to deliver omni-channel customer service

lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service

PRESS RELEASE: Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service

Head Germany Gmbh Goes for the Win in Customer Service with Avaya

PRESS RELEASE: In competitive sports, a fraction of a second can make the difference between a first-place champion and the runner-up. For the sales arm of the globally-renowned sports equipment company, Head Germany Gmbh, switching to Avaya shaved customer response times to seconds and took several minutes — in some cases, hours — off administration tasks, all while providing better information to drive continuous improvement in its relationships and service center. Continue reading Head Germany Gmbh Goes for the Win in Customer Service with Avaya