Category Archives: Uncategorized

inContact Unveils Newest Release of inContact Agent

PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent

Aeriandi raises £1.5m Growth Capital Loan from BOOST&Co

PRESS RELEASE: Aeriandi, a leading supplier of voice security solutions, received an investment of £1.5M Growth Capital from BOOST&Co. Aeriandi secure voice solutions are used in highly complex infrastructures for call recording, archiving and PCI phone payments, fraud detection and speech analytics. Its pure SaaS solution delivers great functionality and security to large corporates. Continue reading Aeriandi raises £1.5m Growth Capital Loan from BOOST&Co

IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

PRESS RELEASE: Companies across all industries and sectors have launched digital initiatives aimed at improving customer experience (CX), but, according to a new study by IBM, not all consumers are digital enthusiasts. Companies that launch new digital points of engagement and simply expect customers to flock to them are putting their investment at risk. Continue reading IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

Research finds lack of human interaction loses customers

PRESS RELEASE: To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the right stage of their customer journey. Continue reading Research finds lack of human interaction loses customers

alldayPA launches service for start-ups

PRESS RELEASE: Telephone answering service alldayPA is investing £2 million in the launch of a new pay-as-you-go brand for entrepreneurs, freelancers and start-ups. myalldayPA, which offers a flexible receptionist service 24 hours a day, seven days a week, 365 days a year, comes in response to strong demand from so-called ‘micro-businesses’ and has been designed to assist such nascent enterprises, which the company believes are on the rise. Continue reading alldayPA launches service for start-ups