Category Archives: Uncategorized

Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017

PRESS RELEASE: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, presented its “Innovations Award” to deserving clients at the company’s 2017 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida. Continue reading Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017

LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

PRESS RELEASE: LivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

inContact Unveils Newest Release of inContact Agent

PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent