Category Archives: Product Launch

Thunderhead’s ONE Engagement Hub Launches Powerful ‘Audiences’ Capability

Thunderhead, the leader in enterprise technology for customer engagement unveils its game-changing Audiences feature. Thunderhead’s ONE Engagement Hub is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour. It enables enterprises across all industry sectors to understand their customers, providing real-time analytics and in-the-moment decisioning allowing brands to have continuous and relevant conversations across all online and offline customer touchpoints. Continue reading Thunderhead’s ONE Engagement Hub Launches Powerful ‘Audiences’ Capability

Unify Powers the Digital Workplace with OpenScape Cloud

Unify, the Atos brand for communications software and services and a key component of Atos Digital Workplace, today introduced OpenScape Cloud, a new offering, delivering cloud-based communication and collaboration for today’s digital workplace. OpenScape Cloud is a highly flexible, personalized solution that enables today’s businesses to more effectively collaborate and drive increased productivity. Continue reading Unify Powers the Digital Workplace with OpenScape Cloud

IP Integration launches TrustCall On-Demand

TrustCall (an IP Integration company), a leading provider of customer engagement solutions, is exhibiting at and is Principal Sponsor of this week’s PCI London event (Park Plaza, Victoria 5th July). The company will be launching its newly patented technology, TrustCall On-Demand, solution which has been designed to enable contact centres to initiate secure, invisible and rapid call-outs to a cloud payment processing platform ensuring full-compliance with PCI DSS and future proofing for future regulations such as the EU General Data Protection Regulation (GDPR). Continue reading IP Integration launches TrustCall On-Demand

Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

Lionbridge Introduces GeoFluent for Enterprise Service Management

PRESS RELEASE: Lionbridge Technologies announced the availability of GeoFluent for Enterprise Service Management, an omni-channel translation and interpretation solution that enables organisations to provide multilingual helpdesk and service support without hiring or maintaining bilingual staff. By eliminating language barriers across communications channels, from chat and ticketing to voice and knowledge base, GeoFluent for Enterprise Service Management improves productivity and efficiency while increasing speed of response and resolution. Continue reading Lionbridge Introduces GeoFluent for Enterprise Service Management