Category Archives: Product Launch

Aculab announces new biometric speaker verification engine – VoiSentry

PRESS RELEASE: Aculab, a leading provider of deployment proven telephony APIs for the global communications market, is pleased to announce the intended release of a biometric speaker verification software option for its OEM partners. Christened VoiSentry, Aculab’s voice biometric offering is designed to enable its developer customers to add voice authentication solutions to any business application. Continue reading Aculab announces new biometric speaker verification engine – VoiSentry

8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration

PRESS RELEASE: 8×8 announced the world’s first Communications Cloud that combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single, open platform. As part of the introduction of the 8×8 Communications Cloud™, the company also announced the acquisition of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise; a host of new integrations with some of the world’s most popular enterprise applications; and the introduction of new open APIs for customers and partners. Continue reading 8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration

inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud

inContact, Inc., a NICE company (NASDAQ: NICE) and the leading provider of cloud contact center software that unifies omnichannel routing, workforce optimization and analytics, today announced the details of its Spring 2017 release. Updates to the inContact Customer Interaction Cloud improve the customer experience with comprehensive omnichannel journey management, increased contact handling speed and accuracy through analytics-based routing and boosts the value of customer interaction data with new cloud storage services. Continue reading inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud

InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool

PRESS RELEASE: InMoment publicly launched Discover, a first-of-its-kind analytics tool, at the company’s global best practices event and in conjunction with the announcement of a new CEO. (See InMoment Appoints Andrew Joiner as New Chief Executive Officer). Discover constantly monitors and mines the full range of structured and unstructured customer data, going beyond insights to generate customer experience (CX) intelligence, or always-on, customer-sourced intelligence for the entire enterprise. Continue reading InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool

NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

PRESS RELEASE: NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience