Category Archives: Product Launch

Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya

PRESS RELEASE: The Internet of Things and the mushrooming world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionizing the way we communicate and connect to people and machines. But they are also the source of a growing list of 9-1-1 false events that can block the emergency service network. Continue reading Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya

Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

PRESS RELEASE: Noble Systems, a global leader in omnichannel contact center technology solutions introduces Noble® Secure Payment Assist, a new tool for safeguarding sensitive customer data while improving the customer experience. Continue reading Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting

PRESS RELEASE: Cyara, the market-leading provider of an omnichannel CX agility platform announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere. Continue reading Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting

Genesys Customer Experience Platform Embraces the Future with G-NINE

PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE