Category Archives: Product Launch

Medallia Introduces the Future of Customer Experience

PRESS RELEASE: Medallia unveiled Medallia Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, Medallia’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line. Continue reading Medallia Introduces the Future of Customer Experience

AWS announces Amazon Connect

PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect

8X8 Launches ContactNow: a New Contact Center Solution for Teams

PRESS RELEASE: 8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams

ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams

PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams