Category Archives: Outsourcing

Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com

PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com

Ascensos to open 600 job contact centre on Isle of Wight

PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight

Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications

PRESS RELEASE: Conduent Incorporated, the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall. Continue reading Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications

Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass

PRESS RELEASE: Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass

Outsourced customer contact centre announces second site & 400 new jobs

PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs