Category Archives: Outsourcing

Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™

Knoah Solutions, a global business process outsourcing company announced that it has been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2017.” Continue reading Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™

STARTEK Announces Partnership With TriageLogic

STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Continue reading STARTEK Announces Partnership With TriageLogic

Arvato appoints new business development director to drive UK market growth

Business process outsourcing provider Arvato has strengthened its Customer Services and Public Sector business with the appointment of Fraser Tusler as Business Development Director. Reporting directly into Arvato’s board member and Sales and Solutions Director David Morton, Fraser will be driving new business opportunities across retail, automotive, high-tech and the public sector. Continue reading Arvato appoints new business development director to drive UK market growth

Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces