Category Archives: Jobs

Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company’s goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families. Continue reading Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

Head of Sales and Service (North West)

Job Ref:   DJLD1512

Job Title: Head of Sales and Service (Call/Contact Centre)

Location: North West

Salary:     Up to 120k plus Bonus and Benefits

JOB: Douglas Jackson are proud to be working with an iconic brand, looking for a dynamic ‘Head of Sales, and Service’. You will have a proven track record across transformation, and change as well as sales, and service, “end to end,” You will own, and design contact centre strategy as well as people management, and implementation across processes and procedures to include budget control. Continue reading Head of Sales and Service (North West)

Contact Centre – Customer Service Director (London)

Job Ref: DJSG2256
Job Title: Customer Service Director (Contact Centre)
Location: London
Salary: To 95K + bonus / bens

Reporting to the Managing Director, this is a pivotal role within a high profile, globally recognised brand operating within the services sector. The postholder will carry responsibility for successfully aligning customer contact strategy with wider corporate objectives and for delivering a truly world class level of service in all customer interactions. Continue reading Contact Centre – Customer Service Director (London)

Head of Customer Contact (UK will need flexibility to travel)

Job Ref: DJMA1592
Job Title: Head of Customer Contact
Location: UK will need flexibility to travel
Salary: £competitive salary to attract the best to include; base salary, bonus and benefits.’

Have you been looking to introduce, or lead multi channel, or digital customer service across your operations; embracing social media, web or video chat for customer contact, to improve service, enhance sales, reduce complaints and deliver a best in class customer experience? If so, then Douglas Jackson would like to talk to you. Continue reading Head of Customer Contact (UK will need flexibility to travel)

Head of Retentions (East Midlands)

Job Ref: DJSG2255
Job Title: Head of Retentions (Contact Centre / Call Centre)
Location: East Midlands
Salary: To 50K + bonus / benefits

Reporting to the Head of Operations, this post is within a growing, market-leading business operating within a regulated industry sector. The postholder will carry ownership for the ongoing strategic development and day-to-day operational management of the retentions department in-line with corporate objectives. Continue reading Head of Retentions (East Midlands)