Category Archives: Infographic

The Periodic Table of Customer Service (Infographic)

Written by Trevor Flack, Contact Centre Manager at Spark Response: As the scientific community announces four new elements on the periodic table, it’s perhaps fitting for customer focussed organisations to join in with our own chart. The Periodic Table of Customer Service displays the key components required for a successful customer service strategy. The following infographic takes each section of elements and explains how they apply to the process of delivering a positive customer service experience. Continue reading The Periodic Table of Customer Service (Infographic)

DATAMARK Releases New Infographic: “6 Contact Center Trends to Watch in 2016″

PRESS RELEASE: Millennials’ buying power and shopping habits will shape the future of the call center and customer service industry in 2016. That’s just one of the factors influencing the strategies behind contact center operations. Read our first three trends, and follow the link below for the complete list and infographic. Continue reading DATAMARK Releases New Infographic: “6 Contact Center Trends to Watch in 2016″

DATAMARK Infographic Highlights Benefits of Contact Center Consolidation

PRESS RELEASE: DATAMARK, Inc., a leading provider business process solutions, including outsourced bilingual contact centre services for Fortune 500 companies and other large enterprises, has released a new infographic helpful for large businesses and other organizations considering centralizing call centre operations to save money while improving customer service. Continue reading DATAMARK Infographic Highlights Benefits of Contact Center Consolidation