PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight
PRESS RELEASE: Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
PRESS RELEASE: NewVoiceMedia is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. Continue reading NewVoiceMedia accelerates expansion in Germany with Munich office
PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs
PRESS RELEASE: The CEO of Hull-based ResQ, a leading UK telemarketing agency, has said that Keurboom “got their just deserts” after the cold-calling firm were fined £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls. Continue reading Yorkshire call centre says ‘rogue’ cold-caller had record fine ‘coming to them’.