Category Archives: Chatbot

Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

IMImobile launches new chatbot solution for Contact Centres

PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution. The fully managed solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels such as SMS, Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa. Continue reading IMImobile launches new chatbot solution for Contact Centres