Category Archives: Chatbot

UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

PRESS RELEASE: UPS said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number. UPS is the first U.S. package delivery company to offer a chatbot experience specifically designed for authenticated users. The chatbot enables a customer to log in to their UPS My Choice Account. Continue reading UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home

PRESS RELEASE: E.ON has launched what is believed to be the energy industry’s first ever online ‘chatbot’ service specifically designed to offer customers a smarter solution to help them manage their energy accounts when they’re moving home. Continue reading E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home

Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

IMImobile launches new chatbot solution for Contact Centres

PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution. The fully managed solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels such as SMS, Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa. Continue reading IMImobile launches new chatbot solution for Contact Centres