Category Archives: Call Centre Solutions

ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky®, expanding its UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support.  Continue reading ShoreTel Delivers Leading End-to-End Cloud IP Phone Solution with 400 Series Phones for ShoreTel Sky

Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

Altitude Software, a leader in unified customer interaction solutions, will chart a course to true customer engagement in the contact center and showcase new Altitude uCI™ solutions at the Call Center World Berlin – Estrel Convention Center (Hall 1, Stand A15), February 18-20.  Continue reading Altitude Software to showcase new Altitude uCI™ solutions at the Call Center World Berlin

Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

netcall logoRecent severe weather conditions have resulted in higher call volumes to Oxford City Council’s contact centre, as customers seek help and advice on managing the impact of floods in their local area.  Continue reading Oxford City Council beats severe weather by optimising customer service in partnership with Netcall

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Avaya Extends Contact Centre Expertise to Midsize Businesses

Avaya LogoAvaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact centre functionality to midsize businesses. Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for contact centres with 5 -100 agents, Avaya IP Office Contact Center provides midsize businesses with Avaya’s expertise in customer experience management in a solution that is flexible, easy to use, maintain and administer.  Continue reading Avaya Extends Contact Centre Expertise to Midsize Businesses