Category Archives: Awards

Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award

PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been selected as the winner in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is chosen as winner in the area of digital customer service solutions. Continue reading Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award

Grosvenor Services Group named best outsourced collections provider

PRESS RELEASE: Grosvenor Services Group, a part of specialist outsourced service provider Echo Managed Service, has been recognised for its outstanding customer service, collections performance and business growth after being named best outsourced collections provider at the Credit Awards in London. The customer focussed debt collection agency – beat off competition from five of the biggest names in the industry to win the accolade. Continue reading Grosvenor Services Group named best outsourced collections provider

Semafone wins Best Call Centre Solution in the 2017 CNP awards for third consecutive year

PRESS RELEASE: Semafone announced it has been named Best Call Centre Solution in the 2017 CNP Awards. For the third consecutive year, Semafone has been recognised by the CNP Awards judges and the readers of CardNotPresent.com for its industry-leading software solution that enables contact centres to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards (PCI DSS) and simplify complex CNP transactions. Continue reading Semafone wins Best Call Centre Solution in the 2017 CNP awards for third consecutive year

IOVOX wins Big Data and IoT Excellence Award

PRESS RELEASE: IOVOX, a global call analytics company, has added to its growing trophy case having won the Outstanding Analytics Infrastructure Award at Computing’s 2017 Big Data and IoT Excellence Awards. IOVOX was shortlisted along with Aqulia Insight, IBM and Zebra Technologies and was declared winner by a judging panel which included representatives from Computing, CERN and the European Space Agency. Continue reading IOVOX wins Big Data and IoT Excellence Award

mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year

PRESS RELEASE: mplsystems, leading provider of contact centre and field service technologies, announced their inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe, making them one of two vendors to appear in both Magic Quadrants. Continue reading mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year