Category Archives: Artificial Intelligence

Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

Vodafone to use artificial intelligence to speed up online queries

PRESS RELEASE: Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others. Continue reading Vodafone to use artificial intelligence to speed up online queries

Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines

PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines

AI isn’t for the future – it’s here today and already transforming customer engagement

For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement