All posts by Sam Heggie-Collins

Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience

PRESS RELEASE: Zendesk announced the launch of the Zendesk kit on Fabric, designed so companies can build personalized customer support and self-service into any mobile app. The Zendesk kit allows thousands of developers to install Zendesk Support in a matter of minutes so companies can provide in-app support, without their customers ever leaving their mobile app. Zendesk’s kit is the first customer service kit available on Fabric. Continue reading Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience

Radish Awarded New Patent for Voice and Data Communications

PRESS RELEASE: Radish Systems, a leader in voice and data mobility solutions for visual customer service, announces that it has been awarded a second key patent from the U.S. Patent and Trademark Office for its integrated voice/data technology known in the market as ChoiceView®. This patent, which dates from 2009, significantly extends the reach of Radish’s intellectual property from an environment of mobile apps and Windows software to an environment of web apps and websites. Continue reading Radish Awarded New Patent for Voice and Data Communications

Medallia Introduces the Future of Customer Experience

PRESS RELEASE: Medallia unveiled Medallia Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, Medallia’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line. Continue reading Medallia Introduces the Future of Customer Experience

DatapointEurope Achieves Diamond Status as an Avaya Edge Channel Partner

PRESS RELEASE: Avaya is pleased to announce that DatapointEurope, specialist in the integration of Unified Communications and Contact Center technologies for clients across Europe, has met the rigorous criteria required to be named an Avaya Edge Diamond channel partner. Continue reading DatapointEurope Achieves Diamond Status as an Avaya Edge Channel Partner