Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud

PRESS RELEASE: NICE announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank’s branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Continue reading Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud

Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”

CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant”

PRESS RELEASE: Syntec, a leading UK network operator and managed services provider announced that its CardEasy MOTO payment solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. Continue reading CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant”

Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse

PRESS RELEASE: Connect Managed Services (Connect) today announced the acquisition, for an undisclosed sum, of PC-1, a specialist contact centre solutions provider with specific expertise in Genesys and Cisco technologies. PC-1 brings an impressive customer base which includes companies such as Vodafone, NSPCC and Northumbrian Water. Continue reading Connect Managed Services acquires PC-1 (ProtoCall One) to create £26 million multi-platform contact centre and managed services powerhouse