Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support

PRESS RELEASE: Carpeo Business Process Outsourcing- an award-winning customer service business has launched a new division, Carpeo Estates Planning, with the aim of demystifying the wills and funeral planning process by making more affordable solutions available to people across the UK. The new business will be based at a new contact centre in Newport, South Wales, where it plans to create 300 jobs with Welsh Government support. Continue reading Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years with Welsh Government support

Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

PRESS RELEASE: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software offering. Continue reading Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management

PRESS RELEASE: West Corporation, a global provider of communication and network infrastructure services announced it has entered into a definitive agreement with affiliates of certain funds managed by affiliates of Apollo Global Management, LLC (the “Apollo funds”) (together with its consolidated subsidiaries, “Apollo”), a leading global alternative investment manager, pursuant to which the Apollo funds will acquire all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management

Firstsource Solutions recognised as an investor in people

PRESS RELEASE: Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management. Continue reading Firstsource Solutions recognised as an investor in people