DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk

PRESS RELEASE: DigitalGenius announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their customer service operation. The seamless combination of human and machine intelligence will enable a new standard for positive and efficient customer service experiences. Continue reading DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk

Improving Customer Experience through Technology

The use of digital technology has exploded in the past decade and the rate of change is increasing. Where would we be now without our smartphone, tablet or wearable technology? Our lives are conducted through the internet and our connections are increasingly virtual. We need only look at the panic and frustration that accompanies a loss of wifi or phone signal to realise how dependant we are on technology that didn’t even exist only a few years ago. Continue reading Improving Customer Experience through Technology

Holiday brand strengthens multichannel marketing activity to fuel growth

PRESS RELEASE: Active holiday specialist Neilson has invested in call intelligence technology from ResponseTap, to strengthen the brand’s multichannel marketing strategy. The move comes hot on the heels of a new website launch in late 2016, which was designed to improve the research and booking experience for Neilson customers shopping online. Continue reading Holiday brand strengthens multichannel marketing activity to fuel growth

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution

PRESS RELEASE: Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and payment solutions divisions of Intelecom. The latest release includes several additional features including graphical reports, a new application interface (API) for call and Web Chat archives and enhanced encryption features. Continue reading Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution