Clarabridge Powers New Customer Experience Revolution

PRESS RELEASE: During its annual customer experience conference C3, Clarabridge announced CX Revolution—a vision to empower brands with the necessary tools to integrate data-driven customer experience into the fabric of every business. Driving a CX Revolution ensures a universal focus on customer experience across all levels of the organization. This gives brands the power to take action to drive the best possible outcomes in a climate where one bad interaction can make or break a business. Continue reading Clarabridge Powers New Customer Experience Revolution

Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash

PRESS RELEASE: Jive Software announced that ESW Capital, LLC, through its affiliate Wave Systems, is acquiring Jive and that Jive will become a part of the Aurea family of companies. The transaction is valued at $462 million. Under the terms of the agreement, an affiliate of Aurea will commence a tender offer for all of the outstanding shares of Jive common stock for $5.25 in cash per share. Continue reading Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash

IOVOX named winner of Red Herring Top 100 Europe award

PRESS RELEASE: IOVOX, a global call analytics company, announced today that it has won the 2017 Red Herring Top 100 Europe award, presented at the ceremony in Amsterdam. IOVOX’s inclusion on this prestigious list identifies it among the year’s most promising private technology ventures in Europe, as it accelerates its mission to make call data useful and actionable, globally. Continue reading IOVOX named winner of Red Herring Top 100 Europe award