Vodafone to use artificial intelligence to speed up online queries

PRESS RELEASE: Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others. Continue reading Vodafone to use artificial intelligence to speed up online queries

New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements

PRESS RELEASE: iPhone users can now download an updated and improved version of the UC mobile client “Swyx Mobile for iOS” via the App Store. The new version of the app offers additional features and allows iOS smartphones to be integrated even more easily into a company’s communications system. Continue reading New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements

BT’s network to support the Met’s fight against crime

PRESS RELEASE: BT’s networking and IT expertise will help the Metropolitan Police boost its effectiveness when fighting crime across the capital, by enabling frontline police officers to work more quickly and efficiently, following the award of a new contract worth around £100 million. This will help support faster responses to emergency 999 calls and enable the speedier deployment of officers needed to prevent and tackle crime in London’s communities. Continue reading BT’s network to support the Met’s fight against crime

More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide

PRESS RELEASE: BroadSoft announced that more than 100 channel partners, serving millions of business customers across the world, are in trials with BroadSoft Team-One. The inability of today’s siloed and often expensive business applications to integrate with one another is causing collaboration tool overload, and is a key reason why the typical worker spends nearly 20% of their week just searching for and gathering information. Continue reading More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide