EE recruiting 800 customer service roles across the UK

PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group announced a recruitment drive which will see it hire over 800 contact centre advisers for its sites across the UK. These advisers will fill positions in North Tyneside, Methyr Tydfil, Darlington, Greenock, Plymouth and Doxford. Of the 800 recruits over 100 will be apprentices hired as a part of the EE apprenticeship programme. Continue reading EE recruiting 800 customer service roles across the UK

AI isn’t for the future – it’s here today and already transforming customer engagement

For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement

Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers

PRESS RELEASE: IBM announced that Ceska pojistovna, one of the largest insurers in the Czech Republic and a member of the Generali Group introduced Expert Multichannel Multilingual Analyst platform (EMMA) powered by IBM Watson Explorer to search customer data from multiple touchpoints. EMMA developed by IBM Premier Business Partner Datera is using advanced content analytics to extract new insights from unstructured data. Continue reading Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers

Voxbone and Dialpad Create the Future of Global Business Communications

PRESS RELEASE: Voxbone is helping Dialpad kill the desk phone once and for all. Since 2015, Dialpad has seen a rapidly growing customer base of more than 35,000 customers adopt the company’s cloud-based solution for business communications, including talk, text, and conference – from anywhere, using any device. Continue reading Voxbone and Dialpad Create the Future of Global Business Communications