Gestcom Deploys Genesys Cloud Solution for Customer Engagement

PRESS RELEASE: Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Gestcom uses PureCloud by Genesys to operate its client contact center staffed with 100 agents, who provide customer service, technical support, and sales for diverse companies in industries ranging from retail, hospitality, automobile and media. Continue reading Gestcom Deploys Genesys Cloud Solution for Customer Engagement

NICE Wins Two 2017 Stevie Awards for Customer Service Excellence

PRESS RELEASE: NICE announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category. Continue reading NICE Wins Two 2017 Stevie Awards for Customer Service Excellence