NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center

PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center

Confirmit Compass Guides Companies Along the Path of VoC Maturity

PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity

PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)

PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)