Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting

PRESS RELEASE: Calabrio announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further drive Calabrio’s growth in customer and employee engagement by combining best-of-breed visual reporting, analytics and data management with its leading workforce optimization suite. Continue reading Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting

Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers

PRESS RELEASE: Clarabridge announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center. Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. Continue reading Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers

Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI

PRESS RELEASE: Salesforce delivered the future of sales with Einstein High Velocity Sales Cloud. Einstein High Velocity Sales Cloud brings together the industry’s leading sales productivity app and the latest advancements in AI to empower sales reps to succeed in the digital era. Fueled by Salesforce Trailhead, the online interactive learning platform that empowers everyone to skill-up for the Salesforce Economy, the company is creating the sales jobs of the future today. Continue reading Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI

New solution from IOVOX gives multichannel marketers the data needed to optimise spend

PRESS RELEASE: IOVOX, a global call analytics company, announced the availability of a new solution that provides marketers with enhanced data analytics, enabling them to make more informed decisions when evaluating the performance of inbound marketing campaigns. IOVOX’s new Multichannel Marketing solution is specifically designed for companies using multiple marketing channels to drive inbound calls to their business. Continue reading New solution from IOVOX gives multichannel marketers the data needed to optimise spend