AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

PRESS RELEASE: UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

8×8 Announces Availability of New Virtual Contact Center Editions

PRESS RELEASE: 8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions

Acticall Sitel Group: a Successful Combination, One Year After Acquisition

PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition