Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation

PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation

ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PRESS RELEASE: ShoreTel® announced that Georgia Tourism is relying on ShoreTel Summit™ to improve customer service and response times. With an IVR application built on Summit, Georgia Tourism has the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours. Continue reading ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

PRESS RELEASE: PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

Drobo to Enhance Customer Service Experience With Mize Customer Portal

PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare. Continue reading Drobo to Enhance Customer Service Experience With Mize Customer Portal

New Release of Buzzeasy’s Cloud-Based Customer Contact Solution

PRESS RELEASE: Buzzeasy announced the latest release of its innovative cloud-based customer contact solution. Delivering advanced in-queue callback, virtual hold technology, and uniting digital communication to the contact centre, Buzzeasy transitions customers from digital self-service to live agent with full customer context. Continue reading New Release of Buzzeasy’s Cloud-Based Customer Contact Solution