8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration

PRESS RELEASE: 8×8 announced the world’s first Communications Cloud that combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single, open platform. As part of the introduction of the 8×8 Communications Cloud™, the company also announced the acquisition of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise; a host of new integrations with some of the world’s most popular enterprise applications; and the introduction of new open APIs for customers and partners. Continue reading 8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration

8×8 Acquires Sameroom to Provide Companies with Interoperability across Disparate Team Collaboration Services

PRESS RELEASE: 8×8 announced its acquisition of LeChat, Inc., the maker of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise. The acquisition catapults 8×8 into an industry-unique position in the team collaboration market by providing interoperability between more than two dozen team collaboration clients as part of the 8×8 Communications Cloud™ (see related press release). Continue reading 8×8 Acquires Sameroom to Provide Companies with Interoperability across Disparate Team Collaboration Services

Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud

PRESS RELEASE: Avaya, the market leader in Customer Engagement technologies, announced the launch of its “Powered by Avaya” cloud offering, designed to address the growing needs of mid-market companies for cloud-based communications solutions. “Powered by Avaya” will be made available through wholesale distributors to their channel partners or through selected resellers to deliver solutions direct to their end-user customers. Continue reading Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud

inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud

inContact, Inc., a NICE company (NASDAQ: NICE) and the leading provider of cloud contact center software that unifies omnichannel routing, workforce optimization and analytics, today announced the details of its Spring 2017 release. Updates to the inContact Customer Interaction Cloud improve the customer experience with comprehensive omnichannel journey management, increased contact handling speed and accuracy through analytics-based routing and boosts the value of customer interaction data with new cloud storage services. Continue reading inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud

InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool

PRESS RELEASE: InMoment publicly launched Discover, a first-of-its-kind analytics tool, at the company’s global best practices event and in conjunction with the announcement of a new CEO. (See InMoment Appoints Andrew Joiner as New Chief Executive Officer). Discover constantly monitors and mines the full range of structured and unstructured customer data, going beyond insights to generate customer experience (CX) intelligence, or always-on, customer-sourced intelligence for the entire enterprise. Continue reading InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool