Webhelp’s global head of R&D, Dave Pattman, looks at how and why companies can and should get involved in the use of AI and robotics… For the past decade we have heard bold predictions about how artificial intelligence (AI) and robots will transform all aspects of our lives. And indeed, what once seemed science fiction is rapidly becoming science fact. Driverless vehicles are taking to the road and we speak to devices that seem to understand us and respond appropriately. Continue reading Is the Internet of Things Already the Internet of Everything?
PRESS RELEASE: NICE announced that organisations can now verify their customers’ identity within seconds regardless of whether they speak with an agent or an Interactive Voice Response (IVR) system, thanks to the company’s launch of its holistic voice-based authentication solution. NICE’s award winning Real-Time Authentication (RTA) solution has been enhanced to seamlessly create and utilise one voice print for each customer to deliver quick and efficient customer service across all voice channels, with no customer effort required. Continue reading Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels
PRESS RELEASE: Verint® and Tango Networks announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations. Continue reading Verint and Tango Networks Partner to Enable Mobile Customer Service Workers
PRESS RELEASE: Semafone, a global provider of call centre data security, has partnered exclusively with SecureCo, an Australian-based payments and compliance specialist, to provide a complete security and payments solution for card-not-present (CNP) transactions within the call centre environment. Continue reading Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service